Our Guarantee

Thank you for shopping at PrimusPets. We stand by our products. If your purchase doesn't meet your expectations, return it within 30 days for a full refund or exchange (excluding discounts, shipping, and handling charges). Refunds are processed to your original payment method. 

After 30 days, returns in original condition receive store credit matching the original purchase price for future purchases (excluding discounts, shipping, and handling charges).

Shop confidently knowing that your satisfaction is guaranteed. Your trust in us is what drives our commitment to providing you with exceptional products and service.